Our promise
LearnOntario aims to be accurate, clear, and up-to-date. When we get something wrong, we fix it and say so.
How to report an error
Email support@learnontario.ca or use Contact Us page:
- The exact line/section
- What’s incorrect and your source (link or document)
- Your name and how we can reach you
We acknowledge reports within 2 business days and aim to review and respond within 5 business days.
What we correct
- Facts, figures, dates, fees, eligibility rules
- Misattributed or incomplete quotes
- Broken/out-of-date official links
- Ambiguous wording that could mislead
What we don’t (usually) correct
- Opinions or analysis you disagree with
- Minor style/grammar that doesn’t change meaning
- Third-party comments (unless they violate our House Rules)
Our review process
- Verify against primary sources (government, regulators, official notices, court filings).
- Decide:
- Correct (we change the text)
- Clarify/Update (we add context or the latest rule)
- No change (we explain why)
- Document the outcome (see “How we display corrections”).
How we display corrections
- Minor factual fixes: update quietly and refresh the Last reviewed date.
- Material errors (fees, rules, legal/immigration/finance guidance, names/dates): add a Correction note at the end of the page: Correction (YYYY-MM-DD): What changed and why.
- News posts: add an Editor’s note near the top for significant changes and timestamp the update.
- If a whole piece is no longer reliable (e.g., policy repealed), we add a deprecated banner and link to the newer guidance.
Version history
We keep an internal change log of all material corrections for audit purposes. Readers can request details via Contact Us page:.
Scope
This policy covers all content on learnontario.ca, including text, tables, images/captions, and downloadable resources.
Last updated: 2025-11-02